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1

Order notification email after order placed.

2

Shipment notification email

(after order shipped, within the time frame indicated on website)

3

In-Transit to Carrier Terminal

4

Carrier contacts You to Schedule Delivery

5

Delivered!

FatBear Scooters works diligently to process and fulfill all orders as quickly as possible. You can expect confirmation of your shipment and delivery of your product within the time frame noted within the dropdown menu on the exact product you ordered at time of purchase.

Different scooter makes and colors (and other non-scooter products) ship on different schedules, so to make sure you have accurate information, we include shipping details for each product individually. Once a shipment has been initiated, the scooter will arrive within a one-to-two week window.

And shipping? That’s on us.

Electric scooters are expensive purchases already, and because of their size, they require special handling and shipping procedures, which along with very high - demand right now, does mean they take longer than some other products to be shipped and delivered. We are happy to offer free shipping to offset the slight wait. 

Our carrier service offers customers a courtesy call ahead of a scooter’s delivery; please make sure to accept the call and agree to a timeframe with the delivery specialists, because you must be present in person for a scooter to be dropped off..If you are not able to be present for the delivery, please coordinate with the carrier. If you miss the call, no worries- just give the carrier a call back to ensure your scheduled kayak delivery date and time. If there are any issues with the carrier, please do not hesitate to reach out to us as we can facilitate any changes or updates needed. 

MUST READ: STEPS TO ACCEPTING YOUR FATBEAR

There are a few steps you MUST take when your scooter is delivered to ensure that you can enjoy the full benefits of its warranty and so that you can identify and deal with any issues that were caused during the fulfillment process, as rare as they are.

All damages must be reported within 48 hours of delivery. Please take photos/video and contact us immediately by phone or by emailing Help@FatBearScooters.com.

If the damage is minor/cosmetic (such as scratches or missing parts) you must accept the delivery. No worries, though, we‘ve got your back. Just contact us ASAP to report the issue so we can work with you to ensure your satisfaction. We can’t help out if we can’t be sure it was an issue that happened in transit, and we hate not helping out. 

Please note that if you do not follow these steps, we cannot help mitigate the issue later and the warranty or carrier’s policies may not cover damage that can no longer be proven to have been shipping related. If you do follow all these steps, then we can have your back and ensure a smooth ride.